Underground cable installation

Hi, @user_d634lj. Thank you for reaching out. I hope you are doing well besides the current headache with the line. I agree that 3 months is certainly a long time, and we should have had this cleared up. I'll gladly dive in to review any previous tickets and go over our next steps. 

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I've already gone around in that circle, more than once. Was hoping for some actual help. 

I know you've done alot already, and I am grateful for your efforts. To get a full view of what occurred or what is going on, I would need to fully access the account. This will also help me provide the assistance you need to get this fixed once and for all. If you have time, we'll be here for you.

What chat icon? Don't see one. 

Instructions for dealing with issues like this (I have one, as well) is always to click on the chat icon on the top right of this page.  There is no such icon.   My issue is moving a comcast cable to a new PSE (in the PNW) power pole, as the old power pole was about to fall over.  Comcast seems to be connected to that power pole.  I would like the Comcast cable moved to the new pole, as would my next door neighbor.

Exact same problem here.  Completely unable to find even an option in the chat bot to deal with an old pole issue that comcast has piggy-backed onto.  

Got nowhere in the vicious cycle of the Comcast "Customer Service" ?? chat bot.

 I'm ready to cancel my entire Comcast contract and work with another company.