Visitor
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1 Message
Underground Cable Installation Not Complete After Several Weeks
I had service installed at my house on 4/2. The cable from the box in my neighborhood going to the box installed on my house has still not been buried. Every time I ask support, they say that the work order has been created, but the underground cable installation has not been scheduled. Each time the customer service rep refuses to give me a date when it will be scheduled, and say they cannot do anything. The cable is posing a hazard in my neighbor's and my yard. If I do not have resolution on this issue, I will be forced to contact the Indiana Utility Regulatory Commission and file a complaint with the FCC.
EG
Expert
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117.6K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.5K Messages
4 hours ago
Hello user_qs1p4n thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums. We would love to assist in resolving this drop bury concern. While an initial ticket and scheduling can be fairly quick, other vital tasks such as marking utilities and permitting permission from local entities can take more time.
Xfinity - When An Underground Cable Line Needs To Be Installed Or Replaced
We'd love to look into the account further to see where things are at in this process for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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