We are in our 3rd month of unreciprocated communication with Comcast. Let me share this story with you. We scheduled a technician to connect our service the day after we moved into our new construction home. On that visit, we learned that the connection was more than 500 ft. This means no temporary above-ground cable can be laid and a construction crew would need to bury an extended cable. Great. Yet, 2+ months later we're no better for the knowledge.

We call Comcast every week, explain the situation to a new rep every week, wait 45 minutes while they research our 3 tickets, then start over again as they transfer us to a different department. We've repeatedly asked to speak to a supervisor or manager and are denied every time. "We'll put in a request for a manager to call you." No calls. 

We've had three technicians come to the house to tell us the same thing: we're submitting a ticket for construction. Great. Why hasn't construction started? Why has no one from Comcast communicated next steps with us? Why do the notes on my account -- according to the latest phone rep -- state that Comcast has tried to call us, but I don't have any missed calls or voice mails? Why can't we be transferred to the construction department so that we can engage them directly?

Lastly, after 2+ months of calling, why have we only just learned that Comcast is waiting on us to PAY for the underground cable installation? But wait, no one can tell us how much it will cost. . .only that it could cost up to $12K. Wait for it: someone will call me in 72 hours with that information. But if they don't call, I should go ahead and call Comcast again, says the phone rep who completely missed my point about poor customer service and communication. Great.