Visitor
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1 Message
Underground cable install?
Hi there,
Was having landscaping done and they cut the line coming into the house. Yes it was all marked. Xfinity came out and did a temporary fix with the intention of laying a new line from the street and burying it. Had the yard marked/flagged within 5 days. That was 6 weeks ago and I can't get anyone to respond with what the status is and when something will be done. The info online states there has been a delaying at the flagging step, the chatbot refuses to talk back after a dozen attempts trying to get an update, there is no email and the options to seek interaction pointed me to a community forum.
If you don't want me as a customer, say no more, there are plenty of new providers aching for customers. Yes, my aggravation from the lack of information has me right there.
Wally
user_h2oman
Visitor
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1 Message
13 hours ago
I have the exact same issue. Comcast laid a new line in my yard last week of July. I have called at least 8 times since Sept 1st to get them to come bury the line. We line in a ski resort, and the machines are going to start coming through to vacuum up the fallen leaves. I have warned Xfinity that there is a good chance they will vacuum up the cable too. They obviously do not care. Every person I speak to guarantees me they will make it happen. This is the first time in over 15 years that I have had such horrible customer service. And the AI bot makes it virtually impossible to get to a human without screaming "representative" into the phone about 20 times. I would love for someone who can make this happen to contact me.
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XfinityShawn
Official Employee
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2.8K Messages
8 hours ago
Click "Sign in" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversion" (Pencil and paper) icon.
In the "To:" Line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum
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