Underground cable green box lid came off

user_b1be7x Thank you so much for stopping in for help with the pedestal box needing to be replaced. I just had a bad storm come through my area, and I can say I have seen that before, so thank you for letting us know. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.