underground cable drop

Wondering if I can get any answers from Xfinity here...  My wife and I bought a new home and had a technician out to start service when we were moving in. He informed us that the line to the house was dead and a new underground cable needed to be dropped and submitted the request. Told us it would take up to 14 days. This came and went without a peep from xfinity. After calling and waiting on hold for hours, they said that someone would call us to schedule the service within 24 hours. Came and went with no response. We had to call again and we got the same response, someone will call to schedule. Again, nothing. Finally the third time I called, the tech said that they were just busy, and that likely the service would be done by the 14th of August. Not confirmed, but probably. Again, no updates since then and no communication from them on the process and we have now been living without any internet connection at our house for over a month! Sadly, I cant call and talk to anyone with any insight into the situation either because I call and talk to someone in a call center who then proceeds to pass me around to 2 or 3 different departments none of whom have any answers or solutions. It has been an extremely frustrating process and there is just nothing I can do to push this process along, or even get updated as to why it has taken so much longer that I was told.  If I knew that it would be over a month to get this up and running, I would have made other plans.