Underground cable burial

Hi there, @user_hxx5xp! Thanks for reaching out about getting the underground line buried. These visits are estimated to be completed within 14 business days. The team will keep the work unscheduled while they get things in place like any needed permits. From there, it moves to their schedule. They complete the jobs in the order they are ready to work. We can check further on the status for you. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

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You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.