Visitor
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1 Message
underground cable burial work order
Hi, I’m following up on my existing underground cable burial work order. It was submitted August 16, and the temporary cable is still above ground. The utilities were marked around August 18–20, but those markings have since disappeared from rain and mowing. The Assistant says my property is ready for underground wiring, but I want to make sure the utility locate is still valid and that the bury contractor can proceed. Can you check the status of the work order and confirm whether a new utility locate is needed?
XfinityJustinC
Official Employee
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2.6K Messages
1 hour ago
Hello, @user_kcz739 thank you for reaching out over Xfinity Forums. I definitely understand wanting to confirm the underground locates would still be good, or remarked if needed before the underground line work begins. Those type of jobs can take up to 14 business days to be worked, and with you mentioning it was submitted on August 16th, we've passed the standard time frame on the job also.
To investigate further I'll need to gather some information we don't want here in our public conversation, and then authenticate your account with you to continue.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
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https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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