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user_3h7oau
1st Topic

Visitor

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1 Message

Monday, September 15th, 2025

Undelivered box

Worked with Xfinity assistant and also with a person on the chat to determine what was wrong with My cable connection or television set. Bottom line was the Xfinity box hardware was not compatible with the software that they were trying to push the day before I started a chat. I was told that day that I would get a box in 24 hours. It’s now been about 60 hours and I still have not seen FedEx. I am not happy about having to start another chat and get the same answer again every day I call not call will chat with the person I get the same answer. It’ll be there in 24 hours so far nothing

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Updated 

5 hours ago

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XfinityEva

Official Employee

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2K Messages

5 hours ago

Hello @user_3h7oau! I apologize for the delay and inconvenience in getting your new equipment. Let's take a look at the current order or help place one for you. Please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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