Visitor
•
1 Message
Unburied Xfinity service drop
I had a Xfinity technician here on Monday to put in a new service drop due. The ticket that he submitted to have the line buried the buried service drop ticket was closed by the Xfinity system without my knowledge and the service drop is causing a trip hazard.
XfinityJoe
Official Employee
•
1.5K Messages
3 days ago
Good morning @user_bku2q8 Once a technician determines that a new underground line is needed, a ticket is submitted for our underground team to complete the work. If there are no delays, installation or replacement is typically completed within 14 calendar days of the order being placed.
Before work can begin, local utility companies must mark any buried utility lines through the 811 (Dig Safe) process. Please note that you are responsible for marking any private systems on your property, such as sprinkler systems, invisible pet fences, etc.
Once the utilities have been marked and clearance is received, our underground crew will be assigned to complete the installation. If access to your property requires coordination, such as for pets or locked gates, you'll be contacted to schedule the work. After the new underground line is installed, any temporary cable line will be removed.
We'd be happy to keep an eye on the ticket and monitor the progress to help ensure the work is completed as scheduled.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0