Visitor
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1 Message
Unburied Xfinity Cable Exposed in Yard
Hello,
A few feet of a thick orange cable has surfaced in my front yard. The color matches the cable inside the Xfinity box on the side of my home and the trajectory lines up, so the cable is almost certainly an in-use coax cable.
Would it be possible for you to send someone to safely bury it? It is exposed enough that it could be a mow and/or trip risk. I'm lucky I didn't accidentally nick it with my lawnmower.
Thank you very much,
Greg
XfinityCarolyn
Official Employee
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286 Messages
58 minutes ago
Thanks for reaching out to us about burying your cable lines. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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