Unburied orange coaxial cable

Hello nmangatu, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I am here to assist you as quickly as possible. I will need to get some information from you best kept private. 

Please send our team a direct message with your full name, the name listed on the account (if different), and the contact number associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.