Visitor
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1 Message
Unburied Line - 3 months
It's been 3 months since xfinity installed our Internet but they said they had to come back to bury the line. They then installed & buried lines for 2 of our neighbors on the same street over the next month. The latest update is they are waiting for a permit. What's going on? We wouldn't have signed up had we known we would have an exposed line for 3+ months. This is effecting our neighbor too since it crosses their yard.
XfinityDemetrise
Official Employee
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38 Messages
2 hours ago
Hi there @user_0gvqei thank you for reaching out on our Xfinity Community Forum about your cable line being buried. We are happy to assist. To get started, please follow the steps below to send a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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