Visitor
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6 Messages
Unburied cord running across our street for 2 months
There has been an unburied orange cable running from my yard, across the street and into my neighbor's house for months now. The neighbors whose house it runs to have contacted Comcast numerous times to have this cable properly buried, but they have been ignored. Now, with Halloween coming next week, I plan to sit on my front porch with a video camera taping every little kid who trips and falls over the cable as they run down our cul-de-sac. And I will gladly provide the footage to any parent who wishes to sue Comcast for any injuries caused to their children. Comcast, please fix this before a child gets hurt.
EG
Expert
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114.8K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.3K Messages
2 months ago
Thank you for reaching out here. I will be happy to get that issue taken care of from here. Can you send me a direct message with your full name and the complete address for where that line is?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_3iypd4
Visitor
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6 Messages
1 month ago
A repair ticket number was created last week, but nobody has come out to fix it yet. Pretty sure it won’t get fixed by Halloween, so the neighborhood kids will probably trip over it all night.
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user_3iypd4
Visitor
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6 Messages
1 month ago
There has been absolutely NO progress on this situation!!!!!!! I was given a ticket# [Edited: "Personal Information"] that is, apparently, nonexistent! Comcast - DO BETTER!!!! I am getting ready to cancel my service with you and go back to ATT! I will be calling tonight, as a matter of fact. [Edited: "Inflammatory"]
(edited)
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