Visitor
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1 Message
unburied cables
2 huge cable about 150 yard that spans across 3 front yards, one of which is mine, has been left unburied for 4.5 months since a direct lightning struck the cable post/station on June 12, 2026. My neighbors and I made at ;least 8 phone calls, scheduled 2 technician visits (and the cable was huge that they could not bury), and 4 visits to the local Xfinity stores. No one has contacted us and Xfinity does not provide any option to contact a higher level of management for us to express our concern and to have the issue taken care of. It is frustrating that 4.5 months has passed and our voice seems to fell in a bottomless well without even an echo.
XfinityBillie
Official Employee
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4.6K Messages
14 days ago
@user_s1xkg0 I'm sorry to hear that you have been trying to get that line buried with no resolution. You've definitely reached the best team to help you with a full resolution, and we will be able to stick with you until we can confirm that line has been taken care of! Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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123K Messages
14 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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