Hi user_rpf716! We appreciate you taking the time to visit and reach out to our Xfinity Forum. Please reach out to my team anytime you need support. I certainly understand the importance of getting that line buried as soon as possible. After the work order for the line bury has been submitted, these jobs typically take about 14 calendar days, but permits (5–30 days), weather (winter Nov–Apr), utility locates, construction, or special equipment can delay work.
We would be more than happy to ensure a work order has been submitted for the line burial. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAmira
Official Employee
•
5.2K Messages
1 hour ago
Hi user_rpf716! We appreciate you taking the time to visit and reach out to our Xfinity Forum. Please reach out to my team anytime you need support. I certainly understand the importance of getting that line buried as soon as possible. After the work order for the line bury has been submitted, these jobs typically take about 14 calendar days, but permits (5–30 days), weather (winter Nov–Apr), utility locates, construction, or special equipment can delay work.
We would be more than happy to ensure a work order has been submitted for the line burial. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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