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user_ocwgzh
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Friday, April 18th, 2025 11:08 PM

Unburied cable

Hello, I have an unburied orange cable that is cause a hazard and safety issue. The cable is running from my yard to my neighbors yard. I have asked Xfinity to bury this cable numerous times. It’s been here for at least 2 months. What can I do to get this cable buried asap. It is in the way of cutting my grass as well. 

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Updated 

2 days ago

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XfinityEricB

Official Employee

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2.1K Messages

15 days ago

 

user_ocwgzh Thanks for reaching out to us for help with getting the cable buried for you and your neighbor. You have come to the right place to get assistance, and I'm happy to put in a request for the bury of the line. I see you sent us a direct message as well, and I'll be happy to continue with you there to locate your account. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Please wait to send us a Direct message until we request it. 

 

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user_ocwgzh

2 Messages

2 days ago

The issue still isn’t resolved.

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XfinityJustinC

Official Employee

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1.2K Messages

@user_ocwgzh our construction experts are aware. I did follow up with you in our direct message conversation to provide the new construction ticket number. 

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