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user_rtznbc
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Saturday, October 5th, 2024 5:11 PM

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Unburied cable in my back yard

Weeks ago comcast line techs had to replace a cable from one node to another and that cable crossed under by yard.  I talked to the techs that day the assured me that it will be buried fast and it hasn't.  Even though this will affect me right now if the cable is not buried this coming week I will remove the liability from my back yard if Xfinity does not bury the cable.   I already have talked with a sales rep at Ezze Fiber about replacing Comcast. 

Question

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Updated 

5 months ago

83

3

XfinityKassie

Official Employee

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1.8K Messages

8 months ago

 

user_rtznbc Good morning! We appreciate you taking the time to reach out to our Community Forums Team to bring your line concerns to our attention. We try to bury lines as quickly as possible, but it can take up to 14 business days to be completed. I'd be happy to take a look at your account, and provide any updates we have received from our local tech team. To begin, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 

 

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user_rtznbc

7 Messages

It has been longer then 14 days and still no action has been take.  Comcast need to come and fix this issue before I fix the issue myself

5 months ago

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user_rtznbc

7 Messages

5 months ago

Just a update Comcast still has not buried the cable and trying to find someone to contact this issue is not a easy task.

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user_rtznbc

7 Messages

5 months ago

Comcast still has not come and taken care of there cable that is just casually laying in my backyard.  I will not be responsible for any damage to this cable because Comcast will not come out and correct the problem the made. 

Note: This comment was created from a merged conversation originally titled Still a unburied Xfinity/Comcast cable in my back yard

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XfinitySara

Official Employee

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1.8K Messages

Hello again, @user_rtznbc! Thanks for reaching back out regarding this outside line concern. We previously requested a direct message from you in order for us to take a closer look, and we're still more than happy to help! You've come to the right place because our team is awesome at escalating concerns such as these, typically by submitting a ticket to our field team. Could you please send our team a direct message to continue?

 

To send a direct message: 

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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5 months ago

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