Unburied Cable Hazard - Over a Month

New customer here. Temporary drop cable was laid over a month ago and I’ve heard nothing about it getting buried. It’s created a hazard/liability for the business property the cable runs over and I’m not going to be surprised if it is ran over by the property owner’s mower as he is growing impatient about it.

I’d appreciate at least a timeline, I’ve been having a lot of issues with Xfinity from the start and feel I made a mistake choosing their home internet.

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XfinityJohnG

Official Employee

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3.2K Messages

11 hours ago

Thank you for reaching out to our team about that issue with the cable line. I am sorry to hear about that experience so far, and will be happy to take a look at that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.

Click "Sign In" if necessary

Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum

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Unburied Cable Hazard - Over a Month

XfinityJohnG

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