Unburied Cable for 4 MONTHS

Hello @user_t9xro0, thank you for taking the time to leave a post. Sorry to hear about this experience. I can absolutely understand your frustration. Having an exposed cable in your yard for four months is bad enough, but to have a crew come out, leave multiple holes and dirt piles behind, and still not complete the work is understandably upsetting and not the experience we want for our customers. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.