@blww Thanks for confirming that you're using the Comcast.net email account. Our Customer Security Assurance team will be able to help you with this unblock issue you're experiencing. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-Free Number: 1-888-565-4329.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am no longer able to receive emails to my comcast email address from my work gmail account. According to our IT department, it is xfinity blocking them. Why? The account is a gmail business account [Edited: Personal Information]
user_ce5l3b Hello! Thank you for reaching out to us here on our Community Forum. We suggest going here (https://spa.xfinity.com/report) and filing a report. Our Customer Security Assurance Team will be able to find out why the domain is being blocked and can take the appropriate steps from there.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-Free Number: 1-888-565-4329. @user_ce5l3b
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJosephA
Official Employee
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2K Messages
4 months ago
we4richards what type of email service are you using? Are you signed into https://connect.xfinity.com using a Comcast.net email account?
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user_ce5l3b
Visitor
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2 Messages
4 months ago
I am no longer able to receive emails to my comcast email address from my work gmail account. According to our IT department, it is xfinity blocking them. Why? The account is a gmail business account [Edited: Personal Information]
(edited)
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