Visitor
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1 Message
unbelievably bad customer service
I have spent several hours on the phone with agents, on hold for nearly an hour at a time (with silence- trying to have me drop off?). I changed my service and then received a bill for the old amount. Comcast/Xfinity owes me ~$160. You stinkers, I'm not going to give up. The account is [Edited- Personally Identifiable Information]. The phone number is [Edited- Personally Identifiable Information]. Are you going to help?
XfinityAlyssaA
Official Employee
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2K Messages
23 hours ago
Good evening @user_7tvg1s, and thank you for reaching out on our Forums with your billing concerns, we appreciate it. Please be aware that we do bill in advance for services so depending on when you changed your plan if your bill was already issued, it will still reflect the previous amount. The new rate along with any applicable prorated credits for the plan change will appear on the next month's statement. To confirm, do you know what date of the month your bill is issued? When did you make your plan change? You can check your bill issue date on any recent billing statement. Billing statements can be accessed via the XFINITY app or online web portal https://login.xfinity.com/login.
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