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spharris7319's profile
spharris7319
20th Anniversary celebration
1st Topic
1st Reply

Visitor

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2 Messages

Tuesday, May 23rd, 2023 10:22 PM

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Unbearable/unhelpful overseas customer service

When Xfinity decided to save money by outsourcing their customer service to overseas agents, it was the worst move! There's a language barrier, the culture differences, the "take it or leave it" choices! I almost never get anything resolved when talking to overseas agents! I can see why customers are leaving Xfinity in droves for their inferior & unhelpful customer service to their sky high prices. 20 plus years with Xfinity & it just keeps getting more expensive. Xfinity is considered the unchosen choice with Internet & Cable. I used to like Xfinity, now I will commit to getting rid of Xfinity this time for good!

Question

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Updated 

2 years ago

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CCCassandra

Problem Solver

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502 Messages

2 years ago

I'm so sorry to see you've had a negative experience with reaching out to us, @spharris7319. That's never how we want things to go, so I appreciate you letting us know this feedback. If there is anything else we can do to help here through the Xfinity Forums, please let us know. 

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spharris7319

Visitor

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2 Messages

2 years ago

My post, and even your response, is not going to change a single thing with how Xfinity customer service agents are not helpful. As well as the cost to have Xfinity services. Over $200 a month for Internet & cable?! That's insane!

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CCGina

Official Employee

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800 Messages

I'm truly sorry to hear about all of this, and if you do want us to take a look at the account and see if there are options that would work better for your needs, we would be glad to do so. 

 

If you'd like to, please send us a direct message, using the following instructions:

 

(Full credit to @BruceW for this excellent explanation and @Again for the picture!) 
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Messaging" icon: 


or https://forums.xfinity.com/direct-messaging
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 •  - An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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