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user_nyao3u
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1 Message

Friday, April 25th, 2025 8:52 PM

Unauthorized Service Request

I got an official Xfinity email saying the my service request was confirmed, I have NOT request a service at all so i am left wondering why this email was sent to me?
Additionally the Wifi also went out for 2 minutes all off a sudden. I have also been trying to get in touch with a live agent but that has not been possible.

Question

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Updated 

20 days ago

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XfinityVictor

Official Employee

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1.3K Messages

20 days ago

 

user_nyao3u Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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