3 Messages
Unauthorized Service Change
My apartment complex recently began providing individual internet boxes for residents, rather than the one single wifi for us. The email correspondence from both Xfinity and my apartment complex did not state that we would be required to use their bulk internet plan.
I have had my own personal internet service since I moved in. I need it for my job, as I work from home.
On May 31, 2024, I received 2 emails from Xfinity stating that my services had been updated to the bulk internet plan. I did not authorize this change, request it, agree to it, or even speak to anyone about it.
I am requesting that my original service be restored. I do not want the bulk plan.
I am concerned that your company is allowed to make changes to my account without my consent. I have my financial institution information stored in there, and no longer feel safe with your company.
EG
Expert
•
110.1K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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880 Messages
11 months ago
Good afternoon @user_unx6ka. We can look into what happen to your internet changes and see what options are available to you. Could you please send our team a direct message with your full name and full address to get started?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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0
user_unx6ka
3 Messages
11 months ago
Update: Since the property owner signed a contract for 100% of the units at our complex, my original plan will not be restored. How convenient for the property owner who surely received a nice kickback from Xfinity/Comcast, and for the XFINITY Communities Account Executive who is likely receiving a nice commission.
The internet being offered by my apartment complex is currently free under their bulk community plan. I was on the Internet Essentials plan, for $9.95 a month, as a low-income household.
Based on recent actions by the new property owners and new property manager, I do not trust that their internet plan will be free for very long. I fear that soon, I will be charged more for their internet than I did on the Internet Essentials plan. Affordable internet access is not a luxury for me. I need it for my job, as I work from home.
I'll be back in a few months to let you know how much they will be charging us. In the meantime, I have lost respect for how you treat customers for the sake of a dollar. Greed is a true epidemic in this country. Shame on you.
My next stops are social media and my congressman. This type of monopoly should not be allowed.
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