Unauthorized Service Change

My apartment complex recently began providing individual internet boxes for residents, rather than the one single wifi for us. The email correspondence from both Xfinity and my apartment complex did not state that we would be required to use their bulk internet plan. 

I have had my own personal internet service since I moved in. I need it for my job, as I work from home. 

On May 31, 2024, I received 2 emails from Xfinity stating that my services had been updated to the bulk internet plan. I did not authorize this change, request it, agree to it, or even speak to anyone about it. 

I am requesting that my original service be restored. I do not want the bulk plan.

I am concerned that your company is allowed to make changes to my account without my consent. I have my financial institution information stored in there, and no longer feel safe with your company.