Visitor
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1 Message
Unauthorized payments
On this date 7/12\2026, I, did not give xfinity permission to take payments from my back account or debt card. Xfinity took upon themselves to withdraw $338, from my account and payment wasn't due until the 20th of this month July. Xfinity did this stealing [Edited: "Inappropriate Language"] last month, from my checking account I never gave them permission to use any of my financial accounts. Im be with this company since it was Barden Cable. [Edited: "Political"] I didn't give you permission to take my .oney, you saw a card where I pay from and took my money, I budget myself being on SSA. You were wrong im going to go to the media anywhere I can to expose you thief
XfinityDuron
Official Employee
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882 Messages
5 hours ago
I do understand this to be a huge inconvenience, I will see what I can do to fix this as soon as possible. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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