user_lil7n7 Hello! Thank you for reaching out to us here on our Community Forum. Can you please elaborate on what took place? Were your services disconnected, and did you notice a payment was made?
@XfinityBenjaminM Hello I made a payment 7.18.2026. I had one scheduled for 7.24.2026 that I need canceled. I contacted CS via chat they could not help, received a callback from an agent they could not help. Called IVR spoke with an agent she was able to cancel it and I received an email it was canceled. I was checking my bank account and a payment was processed on 7.18.2026 from my checking g. The payment I made was from a credit card.
user_lil7n7 Are you not able to make this adjustment using the Xfinity App? If you can, please give it a try. You can use this link, go to the 'Billing' tab', and click on 'Manage Scheduled Payments'. That is where you should see the option to cancel the scheduled payment.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
No I don't have an option to edit a scheduled payment. That is now not the issue the issue is I didn't authorize an additional payment on 7.18.26 from my checking account.
Ok, we'll have to look at that closer to see what we can do. We will tell you that if your account is still showing a balance due, a refund or payment reversal can only be requested if the payment caused a credit greater than the monthly balance.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityBenjaminM
Official Employee
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3.2K Messages
18 hours ago
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user_lil7n7
Visitor
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8 Messages
15 hours ago
So what will happen now!
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