Visitor
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1 Message
Unauthorized Orders
I am receiving emails that include order summaries for things I never ordered. It looks like it's going to actually impact my monthly bill when I look up "Upcoming Charges". How can I speak to someone on the phone about this?
XfinityJamesC
Official Employee
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2.7K Messages
1 hour ago
Greetings, @user_94n44h! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these changes to your account. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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