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user_ovozda
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Visitor

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Saturday, May 24th, 2025 10:07 PM

Unauthorized money withdrawal from my account

I never gave them permission to take $319 for my account I never had automatic withdrawals before I just paid the bill $120 and then they took $319 for my account without my permission. That's illegal and they said I'm going to get refund and they kept giving me the runaround and they never gave my refund then they changed their mind saying that I don't get a refund! That's illegal to take it from my account when I did not authorize it! And I didn't even owe that much money! And again just paid my bill 4 days prior! And they will not let me speak to a supervisor or anyone in charge they keep hanging up and say a supervisor will call me back and  they never do!

Question

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Updated 

3 days ago

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XfinityAmandaB

Official Employee

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2.2K Messages

3 days ago

 

user_ovozda Thank you for coming to our forums for help. This is not the experience we want any customer to have, and we would be more than happy to look into your payment concern for you.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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