Unauthorized Mobile Lines and Misleading Information

I’m a long-time Xfinity internet customer. During a recent outage an agent provided a hotspot and later added two mobile lines to my account without my informed consent. Two months later, while in an Xfinity store, I discovered those lines were active. I was then told I’d reached my purchasing power limit and to “contact Xfinity” while I stood in the store asking for help.

I have contacted Xfinity multiple times and received inconsistent information and unfulfilled promises from different representatives. I would recommend them for their internet service. Anything else is not promising of great services I believe this company is offering different products to compete with competitors but aren’t fulfilling their customer expectations and customer needs. I was told I am loyal customer and made on time payments. Of course you receive my money. I have been paying for two lines that I do not have a phone or sims card for. I wasn’t offered one either.