Unauthorized landline added to Xfinity account by Hattiesburg Mississippi store location

Hello, @user_j7wc7o. Thank you for creating a post regarding this service and billing concern. I'm sorry to hear about the trouble you've had, and I'd love to see what our team can do to resolve this for you! We've made your post private for now as personal information is not allowed within the post or your username (see our Xfinity Forum Acceptable Use Policy for more information). Not to worry, we'll get that updated for ya :) In the meantime, could you please send our team a direct message to continue?

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To add for clarification, I live in a bad area. Think the representative at the store probably added a landline to my plan for commission. Regardless I've been given no help on the phone to resolve it and would be grateful for any help