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user_qqk5r5
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Sunday, March 23rd, 2025 6:22 PM

Unauthorized hard inquiries

03/23 : i chat with xfinity assistant with upgrading simply my internet plan to unlimited Data. after i done it, this lady Arushi told me that i have scored a "DEAL" on a free line for a year. i asked if any trap or contracts on this i need to aware of? she said absolutely nothing. 

After few minutes i received the email from Experian on hard inquiry. i was shocked. i checked the details and found it was XFINITY MOBILE. i asked the lady and she said they dont run any credit checks. after sometimes she said they run the soft check only. she even checked with supervisor. 

Can you please resolve this meter immediately? i have been impacted on my score because of this unnecessary credit pull. 

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Updated 

4 days ago

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XfinityBrianH

Official Employee

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1.2K Messages

12 days ago

 

user_qqk5r5 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_3i1k2i

2 Messages

4 days ago

I have the same issue. So [Edited: "Language"] by this. Can anyone help me with it?

(edited)

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XfinityRaf

Official Employee

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813 Messages

Good morning @user_3i1k2i. If you could send our team a direct message with your full name and full address, we can further investigate this for you. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it
 

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4 days ago

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user_3i1k2i

2 Messages

Did you find the solution OP? 

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4 days ago

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