Unauthorized change of my internet service plan

@Dave_New 

Today I received a text alert for my next Xfinity internet bill. Then I looked into the billing statement and found the internet service plan was changed without my consent. During my chat with agents on Xfinity Mobile, the agents persuaded me to upgrade the plan but I did not approve. How can this be? I believe this is against consumer law: change of service without customer's consent.

You don't say how your plan was changed.  Was there an increase in your payment?  If so, it could be that your promotion rolled off and you're being charged what is known as "every day pricing".  Does this sound right or am I way off base?  If you had a price increase you would have been notified in a previous billing statment.

The concern is not "E-mail" help related......... Topic moved here to the proper help section.  

Hello, @Dave_New Thanks for reaching out to us on the forums! We can review your account for this unauthorized change. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!