Unauthorized Billing (“Cramming”) and Service Downgrade – March 2, 2026

On March 2, 2026, I called Xfinity solely to discuss my bill and arrange a payment plan. During that call, the representative engaged in illegal “cramming” by adding products and services to my account that I never requested or authorized. My internet service was also downgraded without my consent, intentionally slowing my connection.

Since that date, I have called Xfinity every day attempting to correct this fraudulent billing activity. Representatives repeatedly refuse to transfer me to a supervisor or billing authority capable of addressing the issue and instead transfer me between departments without resolution.

I have spent 2–3 hours per day for six consecutive days attempting to resolve unauthorized charges created by Xfinity’s billing department.

This conduct constitutes deceptive and unauthorized billing practices. I am requesting an immediate investigation, removal of all unauthorized charges, restoration of my original service level, and full credit for the current billing cycle due to the disruption and time spent attempting to resolve this matter.