Unauthorized account changes from 4/22, ongoing system reversion, requesting Digital Care Team escalation

Unauthorized account changes from 4/22, ongoing system reversion, requesting Digital Care Team escalation

Body: Hi, I'm a 23-year Comcast retiree with multiple unresolved issues stemming from an unauthorized account change on April 22, 2026. Customer Solutions partially restored services on 4/25, but the issue has recurred — my internet has been silently downgraded twice now, and my bill has reached $525.35 against a long-standing baseline near $99. I have ticket [Edited: "Personal Information"], full chat and voice transcripts, and have been unable to reach Executive Customer Relations through public email (bounced). Requesting Digital Care Team contact to route this appropriately. I'll send details via DM once I'm able.