Unapplied in-store Military upgrade,2 year mobile line and other diamond tier benefits delay

Hello, I am escalating an issue regarding the Xfinity Military promotion. On May 31, 2026, I attended an in-store appointment specifically to sign up for the "Xfinity Internet military deal." I physically presented my proof of military service to the representative, but they failed to apply my military verification and Diamond tier status to my account.

This error has caused a significant inconvenience  not including the significant $$$ value I could have saved on my past couple mobile phone service charges . I have had to hold off on activating my complementary Xfinity Mobile line because I am eligible for the military 2-year free line promotion, but the missing tier status prevents me from claiming it. 

Because I have already waited almost 2 months due to this oversight, I am asking for this to be resolved directly by the Digital Care team rather than waiting an additional 10 days through the automated portal. I am looking for a manual override to apply my status today, assistance attaching the 2-year mobile promotion, and a courtesy credit for the lost promotional value. I can't stress enough how important it is for me to  avoid spending hours of my time trying to remedy this inconvenient situation.

I have a screenshot of my official appointment confirmation explicitly stating the visit was for the military deal. Please let me know how I can securely send this screenshot and my account details to an official employee.