Unanswered question/Fake Emails/Pathetic Customer Service

I started service with Xfinity March 6.  Everything seemed to be fine with my service and billing, until I received a questionable email May 3rd stating my installation appointment was approaching for March 6th  (past date). I received additional emails asking me to activate my streaming services, that are already activated.  I called support.  The idiot that I spoke to could not follow the timeline of events.  He proceeded to tell me every possible answer he could think of but was unable to account for what the emails were starting again as if I had new service. I requested a supervisor. He informed me that I would get the same answer.  I requested again.  I waited on hold for close to 15 minutes. No one ever came.  As a follow up, I detailed these events in the survey.  

Today I received this  email response to the survey:

Hello XXXXXX
 
It was a pleasure speaking with you a few moments ago. Once again, I would like to thank you for completing our survey. I appreciate that you took additional time out of your day to talk to me about your recent experience with Xfinity. Your thoughts and feedback help us understand how we can improve the Xfinity experience and bring you more of what you love.

Your feedback will be shared with the appropriate team to make our products and services better. I encourage you to continue to share additional thoughts or feedback regarding your experiences with Xfinity via email, phone, or by completing future surveys.

Thanks for being an Xfinity member.

No one called me. No one spoke to me.  This further infuriates me.  This email is an attempt to document communication with me. However, it is a lie.  

Your customer service is pathetic.  Your customer service is fake.  Your customer service is a lie. 

Please explain how you can LIE and it be okay!!!!