Unannounced outages

user_32xe2w, As someone who relies on my internet services to work correctly, so I can get paid, I would have the same concern. At Comcast, we strive to ensure that you receive the services that you pay for. Please follow these instructions to request a credit for the downtime, and let me know if you have any issues. We are happy to help on our end with this as well or you can use one of our digital options, such as the XFINITY app or our website, to stay up to date when interruptions happen. Please feel free to check out this great link to check on the status of interruptions here or here for our interruption map, where an interruption can also be reported.