Unacceptable Service, Repeated Internet Outages, and Failure to Follow Up

What the [Edited: "Inappropriate Language"] is going on with Xfinity?!

Why are you cutting off my internet in the middle of important work meetings without any warning or notification? How is this acceptable for a service that I pay for every month?

This is the THIRD time in ONE MONTH that this has happened! I am absolutely fed up with your unreliable service and the complete lack of communication.

And that’s not even the worst part. The last time I contacted customer service, I waited in line for an entire hour just to speak with someone. After all that waiting, I finally insisted that my issue needed to be escalated as soon as possible. Your representative took my phone number and explicitly assured me that a manager would call me back within 30 minutes.

Nobody ever called me back. Not a single person followed up.

So, not only am I dealing with repeated internet outages that disrupt my work, but I am also wasting my time trying to get help from a customer service team that makes promises it doesn’t keep.

I rely on my internet for important work meetings. Every interruption has consequences, and I should not have to worry about whether my connection will suddenly disappear in the middle of a meeting. I should not have to spend hours waiting for support, beg for an escalation, and then be completely ignored.

This level of service is absolutely unacceptable. I am paying for a service that I cannot reliably use, and Xfinity has failed to demonstrate that it takes my time, my business, or my concerns seriously.

At this point, I have completely lost my patience and trust in Xfinity. I want to cancel ALL my Xfinity services. I am done dealing with repeated outages, a lack of notifications, endless waiting, and broken promises.

I expect this complaint to be escalated to a manager immediately. I also expect a clear explanation for these repeated interruptions, an explanation for why the promised callback never happened, and confirmation of the steps required to cancel all my services.

Please do not give me another empty promise or ask me to wait for another callback that may never happen. I expect a real response and accountability for this unacceptable experience.

I have had enough. Three outages in one month and a completely failed customer service experience are more than enough reasons to take my business elsewhere.