Unacceptable experience line down no service for 4 days.

I have tried my best to be a very patient and understanding person over these last 4 days. I work from home and have had to incur financial loss due to the poor service and even worse communication from the customer service department. I originally placed a ticket in for a downed line an outage on Saturday. It is now Tuesday and I still have no service. I have had to take off of work because I’ve been given unreasonably long 17 hour long windows for repair. This would have possibly been acceptable if someone had actually came to fix it. No one came to fix it nor was I contacted about the change. Why ask for my contact information if no one is going to use it.

I did however have a tech come to my house only to leave before I could even get to the door and cancel the appointment without so much as a word exchanged. I was told this was an “inside” technician and an “outside” one was already being dispatched. I was given at this point I believe false information. 

I do not want to deal with an automated system. I would like the number to my local help center. I know where it’s physically located so I could go there. 

Having a downed line across my property where my small children are is unacceptable. I have contacted utility and they came out and informed me that it is not there line. How long should I not have service, which isn’t cheap, and be unable to work before it’s addressed? Is this the normal lead time to fix outages / downed lines? Is there a way I can escalate this situation and have it actually resolved? I am looking at other solutions currently.