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user_v8p5cq
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09/09/2026 9:32 PM

Unacceptable customer service

I tried to get my phone number switched over to Xfinity, and the agent I dealt with was the absolute worst customer service agent I've ever dealt with. He constantly patronized my wife while I listened on speaker. Then when I asked to speak to another agent because he wasn't helping, he put us on mute and listened to us talk. When he heard us talk about him, he got upset, got back on the phone, and attempted to correct us.  I snapped and yelled asking for his supervisor, so he said something then hung up on me. This guy needs to be terminated!  As a manager, I would NEVER allow one of my employees to talk to a customer like that. I HIGHLY recommend someone pulling that call and handling this. I WILL end this new contract as soon as I can without it costing me an arm and a leg because I just signed up for a new cell phone.  Reach out to me with any questions, I will be HAPPY to help 

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18 hours ago

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XfinitySeth

Official Employee

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1.5K Messages

18 hours ago

Hello user_v8p5cq. I appreciate you coming to our community ti share your recent experience while getting signed up for Xfinity Mobile, and know above all we take instances like this seriously, so thank you for bringing this to our attention. We infinitely appreciate you becoming members of the Xfinity Mobile family, so this is far from how we want to thank you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be happy to look into this experience further to help however we can.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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