Visitor
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2 Messages
Unacceptable Corporate Escalations
Hopefully this gets to Tom Karinshak!
I’m dealing with a long‑term plant‑level connectivity issue affecting two nearby addresses on the same segment. Multiple technicians have confirmed the problem is outside, not inside my home. A temporary splitter/attenuator was installed by tech Avery, and his supervisor Nic was supposed to monitor the node and follow up — but no follow‑up ever happened.
Despite ongoing OFDM signal problems, high upstream transmit levels, and alleged repeated missed callbacks from the Executive Specialist team (no voicemail or missed calls noted on my phone) , my escalation case (ECM00227*****) was closed without resolution and without anyone contacting me. This closure contradicts the written commitments made by multiple Xfinity escalation agents. Although my current account is 30 days old, the previous resident was experiencing the same levels of repeated service calls and issues. I personally was involved, since the previous resident was my deceased mother-in-law!
I’m requesting that the case be reopened immediately and that the plant‑level issue be properly investigated and corrected.
XfinityRaf
Official Employee
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1.4K Messages
12 days ago
Good morning @javest, and thank you for taking the time to reach out to our team. We can review your account and ticket to work towards a resolution with your service issues. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
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• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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