New Poster
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6 Messages
Unable to view or change plans. Can't look at deals
I am looking to modify my plan and/or look at deals as my promotion is almost up. When I click on the "Change Plan" link in the XFINITY App or on the XFINITY website it loads a "We're Sorry" site (https://www.xfinity.com/error/buy/sorry?errorCode=plan-contact-us) can anyone send me a patch or figure out why I am getting this error? Thank you.
CCHeather
Problem Solver
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1.1K Messages
4 years ago
@JimDavePhil
Thank you so much for reaching out to us through our awesome peer-to-peer chat. I hate to hear this has been your experience and would love to help look into new options for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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JimDavePhil
New Poster
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6 Messages
4 years ago
The proposed action to private message directly with a Comcast employee did not solve this issue. I continue to get the "We're sorry" error message.
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user_e469d2
Visitor
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1 Message
4 years ago
I get the same run around. "It's a browser issue", I install a new browser... same Sorry page. They want you to call so they can negotiate your service with you for fear of switching. They can't do anything on their end, it's a redirect because you're an existing customer and your pushed there automatically. You won't get a better deal than a new customer regardless of how long you've been an existing customer so they won't let you view the page. It's only for new customers.
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