JimDavePhil's profile

New Poster

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6 Messages

Tuesday, June 29th, 2021 6:08 PM

Closed

Unable to view or change plans. Can't look at deals

I am looking to modify my plan and/or look at deals as my promotion is almost up. When I click on the "Change Plan" link in the XFINITY App or on the XFINITY website it loads a "We're Sorry" site (https://www.xfinity.com/error/buy/sorry?errorCode=plan-contact-us) can anyone send me a patch or figure out why I am getting this error? Thank you.

Problem Solver

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1.1K Messages

4 years ago

@JimDavePhil

Thank you so much for reaching out to us through our awesome peer-to-peer chat. I hate to hear this has been your experience and would love to help look into new options for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

New Poster

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6 Messages

4 years ago

The proposed action to private message directly with a Comcast employee did not solve this issue. I continue to get the "We're sorry" error message.

Official Employee

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2.5K Messages

Hello @JimDavePhil and thank you! I really appreciate you being a member of the Comcast Family! I understand you were able to see the promos on a different device. Is that correct? Have you tried clearing the cookies and cache on the device you want to see the promos on? And then without signing in at https://comca.st/3i5tgmS click on the new customer button and modify the address. 

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Visitor

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1 Message

4 years ago

I get the same run around. "It's a browser issue", I install a new browser... same Sorry page. They want you to call so they can negotiate your service with you for fear of switching. They can't do anything on their end, it's a redirect because you're an existing customer and your pushed there automatically. You won't get a better deal than a new customer regardless of how long you've been an existing customer so they won't let you view the page. It's only for new customers. 

(edited)

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