Unable to use promo Universal Studio tickets

I redeemed the tickets on the etds universal parks site. Forgot password and now I am locked out of the account. The site will not let me reset the password. It is asking me to reach to an administrator or HR to fix this. Universal studios say Comcast can do it. Comcast says Universal Studios can do it. Neither company is helping me. I would like to use my tickets. Please help me. Thank you.

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XfinityAmira

Official Employee

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5K Messages

1 hour ago

Hi user_sch5fn! Thanks for visiting and reaching out on our Xfinity Forum. I understand you can't use the Universal Tickets you received. To confirm, did you originally receive and redeem these through your Xfinity Membership?

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user_sch5fn

Visitor

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5 Messages

1 hour ago

Yes I receive the tickets through my membership with Xfinity. I received the code to redeem the free tickets through the xfinity app. I redeemed the tickets, but now cannot use them because I am locked out of my etds.universalparks.com account. I had to create an account to redeem the tickets. I used the code but now cannot not access the tickets because I am locked out of the account. This is the message I get when I try to reset the password...

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XfinityAmira

Official Employee

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5K Messages

Got it, user_sch5fn! I am checking for any known issues around this. Also, to confirm, can you log in to your Universal Parks account successfully but then get this error when trying to redeem the tickets, or do you get this error when trying to log in with your username and password?

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51 minutes ago

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user_sch5fn

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5 Messages

Thank you. This is the website I was told to use from the xfinity instructions: etds.universalparks.com. This is the website that locked me out.

Not the universal parks website. I either need to a new redeem code or I need to be allowed to access the external tickets distribution site again. I apologize for the extra explanations, but I have been going around in circles with Xfinity and Universal. Nobody seems to be able to help me.

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46 minutes ago

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XfinityAmira

Official Employee

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5K Messages

I am sorry for any inconvenience or frustration this has caused you, user_sch5fn, and we truly appreciate all the information. My team is here to help, and we will need to open a ticket to have this further investigated. Please send us a direct message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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39 minutes ago

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user_sch5fn

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5 Messages

Now I have to explain this all over again. The circle continues.

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23 minutes ago

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user_sch5fn

Visitor

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5 Messages

There is already a ticket open about this and they referred me to this forum. Comcast case # [Edited: "Personal Information"]

(edited)

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22 minutes ago

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Customer Service

user_sch5fn

Unable to use promo Universal Studio tickets

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