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SnazzyJazzy
Expressive Exchange
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27 Messages

Sunday, August 11th, 2024 2:58 AM

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Unable to use Audible 2 month free trial reward

I am unable to use my Audible free trial reward. Here is the message I received. "Sorry—we couldn't apply this offer, but you can still sign up for membership." How do I resolve this issue?

Question

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Updated 

8 months ago

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XfinityAmandaB

Official Employee

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2.2K Messages

9 months ago

 

SnazzyJazzy Thank you so much for making a post for help with your Xfinity rewards Audible free trial offer. We are more than happy to help make sure you can take advantage of your Xfinity rewards offers. Could you tell us when in the process you are receiving this error? When you visit your https://www.xfinity.com/rewards page are you seeing the offer as redeemed?

 

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SnazzyJazzy

Contributor

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27 Messages

@XfinityAmandaB​ The offer has been redeemed. As I stated in my original post, when I try to use the offer, I receive the message "Sorry—we couldn't apply this offer, but you can still sign up for membership." 

9 months ago

0

XfinityJohnG

Official Employee

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1.7K Messages

Thank you for that verification @SnazzyJazzy. I can escalate that issue to the rewards team from here if you can send me a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

SnazzyJazzy

Contributor

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27 Messages

8 months ago

The issue with my Audible rewards is still unresolved. What is the status of my ticket number[Edited: "Personal Information"]? 

(edited)

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XfinityDilary

Official Employee

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2.2K Messages

 

SnazzyJazzy Thanks for reaching back for an update! We can help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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