Unable to use Apple TV+

I am receiving a “something went wrong. There was a problem connecting “ message when I attempt to sign into our new Apple TV + program. Please note we are not getting internet reception in our lower level, but we are not having issues opening up other streaming programs such as Netflix, HBO Max, Amazon Prime, etc.

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XfinityShawn

Official Employee

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2.3K Messages

7 months ago

heffisher461 Are you also seeing an error code associated with that error message?

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user_xt1z96

Visitor

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1 Message

4 months ago

Was there a solution to this? We can see Apple TV on the tv Connor our main cable box but not the other 2 tvs. Although we can stream Netflix, prime and others.
I have reset cable box and WiFi. Did not help.

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user_zk0zat

Visitor

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1 Message

2 months ago

Did this get resolved? I'm having the same issue with Apple TV and YouTube TV

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XfinityBrianH

Official Employee

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2.1K Messages

user_zk0zat Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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2 months ago

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Customer Service

heffisher461

Unable to use Apple TV+

XfinityShawn

user_xt1z96

user_zk0zat

XfinityBrianH

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