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user_ahnxzh
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Monday, February 2nd, 2026 3:37 PM

Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst

There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

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3 hours ago

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XfinityEricB

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3 days ago

 

user_ahnxzh To confirm, when you put in 10.0.0.1 to access the admin portal of the gateway it doesn't list an option on the bottom that says "manage WiFi settings" that you can click? 

 

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user_mo59br

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Hi,

I'm having the same issue.

When I enable Admin Tools through my Xfinity app and then ethernet directly into my Xfinity gateway with my laptop, open up a web browser and type in 10.0.0.1, I get a screen nearly identical to this image from the Xfinity guide on how to enable bridge mode

Except where my screen says "Bridge mode:" right after the colon, there is no enable/disable toggle button. It's completely blank. I noticed this was also the case maybe about 2 weeks ago.

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2 days ago

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XfinityMarshante

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Hello @user_mo59br, thank you for your comment. Sorry you’re running into this, especially after following the guide step‑by‑step and still not seeing the Bridge Mode toggle. Can you share the gateway model (e.g., XB6/XB7/XB8) that you have?

 

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2 days ago

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user_mo59br

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I have an XB6 in my home.

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2 days ago

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XfinityMarshante

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@user_mo59br, do you have active Xfinity Wi-Fi extenders in the home? If so, you won't be able to enable bridge mode. Do you have advanced security enabled on the Xfinity gateway?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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Mangtas_666

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Same issue here,,,xfinity have no solution on this? Its a plague on most devices now after updating

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2 days ago

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Mangtas_666

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2 days ago

I have an xb8 bridege mode toggle is missing wifi and moca settings are missing too. 

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XfinityRoberto

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Hi there @Mangtas_666. Thank you so much for reaching out to us regarding your bridge mode Are you signing in as the primary user to the Xfinity App?

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2 days ago

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user_2dw9xm

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1 day ago

I can confirm that this is an issue with my newly activated XB10; the option is simply no longer present:

The token errors present in the at_a_glance.jst file may provide insight as to why; not sure. 

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user_2dw9xm

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This was also the case on my outgoing XB8, as of the latest firmware. 

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1 day ago

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user_93hys3

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3 hours ago

I am having the same issue on my new XFi gateway XB8. can confirm same behavior as user_2dw9xm. the script is broken

(edited)

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