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user_ahnxzh
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Monday, February 2nd, 2026 3:37 PM

Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst

There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

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2 hours ago

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XfinityEricB

Official Employee

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3K Messages

1 day ago

 

user_ahnxzh To confirm, when you put in 10.0.0.1 to access the admin portal of the gateway it doesn't list an option on the bottom that says "manage WiFi settings" that you can click? 

 

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user_mo59br

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Hi,

I'm having the same issue.

When I enable Admin Tools through my Xfinity app and then ethernet directly into my Xfinity gateway with my laptop, open up a web browser and type in 10.0.0.1, I get a screen nearly identical to this image from the Xfinity guide on how to enable bridge mode

Except where my screen says "Bridge mode:" right after the colon, there is no enable/disable toggle button. It's completely blank. I noticed this was also the case maybe about 2 weeks ago.

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20 hours ago

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XfinityMarshante

Official Employee

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869 Messages

Hello @user_mo59br, thank you for your comment. Sorry you’re running into this, especially after following the guide step‑by‑step and still not seeing the Bridge Mode toggle. Can you share the gateway model (e.g., XB6/XB7/XB8) that you have?

 

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19 hours ago

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user_mo59br

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2 Messages

I have an XB6 in my home.

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17 hours ago

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XfinityMarshante

Official Employee

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869 Messages

@user_mo59br, do you have active Xfinity Wi-Fi extenders in the home? If so, you won't be able to enable bridge mode. Do you have advanced security enabled on the Xfinity gateway?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 hours ago

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Mangtas_666

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2 Messages

Same issue here,,,xfinity have no solution on this? Its a plague on most devices now after updating

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3 hours ago

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Mangtas_666

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2 Messages

2 hours ago

I have an xb8 bridege mode toggle is missing wifi and moca settings are missing too. 

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