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user_d48b50
1st Topic

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2 Messages

Wednesday, March 22nd, 2023 6:33 PM

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Unable to transfer service because new unit is set as a business account

I am moving to a new apartment within the same building but the new apartment is set as a business account.  I contacted support on multiple occasions and they keep telling me they are unable to change it. Ended up going to the store where the rep told me he can't change it and he needs to submit a service ticket.  That was last week and the in person rep said no action was taken.  I need assistance on this please.  Thanks. 

Question

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Updated 

2 years ago

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XfinityThomasC

Official Employee

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2.5K Messages

2 years ago

Hello @user_d48b50! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

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XfinityThomasC

Official Employee

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2.5K Messages

2 years ago

Hello and thank you! I really appreciate you being a member of the Comcast Family! Thank you for reaching out to our social media team, it’s great we can connect this way! Our team of gurus would love to assist you with moving the business account to a new address. May I please have the business name, your name, and your account number? I'll also need your name if it's different from the primary account holder.

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user_d48b50

Visitor

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2 Messages

@XfinityThomasC​ hello. I think there is a misunderstanding.  I have a residential account and want to transfer service to my new apartment.  When I attempted to do the transfer online it said the new address is set as a business account. This has happened in the past but it never took this long or was so difficult.  The new apartment is I'm the same building, just a few floors down. I sent a direct message to xfinity support as directed.  

Thanks

2 years ago

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